Could Generative AI Be A Threat to Call Centers?

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2024-07-26 12:08:49

Generative AI could pose a threat to call centers by automating routine tasks, handling customer inquiries, and providing 24/7 support. While it promises efficiency and cost savings, it may also reduce the need for human agents. Balancing AI integration with human touch remains crucial for effective customer service.

https://beardynerd.com/artificial-intelligence/could-generative-ai-be-a-threat-to-call-centers/

Generative AI could pose a threat to call centers by automating routine tasks, handling customer inquiries, and providing 24/7 support. While it promises efficiency and cost savings, it may also reduce the need for human agents. Balancing AI integration with human touch remains crucial for effective customer service. https://beardynerd.com/artificial-intelligence/could-generative-ai-be-a-threat-to-call-centers/

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Could Generative AI Be A Threat to Call Centers?

It's no secret that artificial intelligence poses a greater danger to some jobs than to others. This includes call centre employees. While some organisations

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