Generative AI could pose a threat to call centers by automating routine tasks, handling customer inquiries, and providing 24/7 support. While it promises efficiency and cost savings, it may also reduce the need for human agents. Balancing AI integration with human touch remains crucial for effective customer service.
https://beardynerd.com/artificial-intelligence/could-generative-ai-be-a-threat-to-call-centers/
https://beardynerd.com/artificial-intelligence/could-generative-ai-be-a-threat-to-call-centers/
Generative AI could pose a threat to call centers by automating routine tasks, handling customer inquiries, and providing 24/7 support. While it promises efficiency and cost savings, it may also reduce the need for human agents. Balancing AI integration with human touch remains crucial for effective customer service.
https://beardynerd.com/artificial-intelligence/could-generative-ai-be-a-threat-to-call-centers/